The Telegraph Group unveils new world class contact centre.

0 Comments | M2 Presswire, February, 2002

M2 PRESSWIRE-6 February 2002-THE TELEGRAPH: The Telegraph Group unveils new world class contact centre (C)1994-2002 M2 COMMUNICATIONS LTD RDATE:05022002 The Telegraph Group has unveiled a new GBP2 million Contact Centre at Chatham, Kent to support its commercial activities. It has been implemented by a specialist project team consisting of experts within the Telegraph working closely with Catalyst IT Partners, one of the UK`s leading independent Contact Centre consultancies.

This new Contact Centre represents a strategic move away from previously outsourced solutions provided by Sitel UK. The 100 seat Contact Centre is already processing more than 15,000 telephone calls and 8,000 items of mail each week and the Telegraph Group anticipates that it...