Local watchdog calls on company to tackle "complaint hotpspots".

0 Comments | M2 Presswire, June, 2003

M2 PRESSWIRE-30 June 2003-UK Government: Local watchdog calls on company to tackle "complaint hotpspots"(C)1994-2003 M2 COMMUNICATIONS LTD RDATE:06302003 WaterVoice North West, the regional water watchdog, will consider details of the complaints it received in the last year when it meets in Manchester next Thursday (10 July).

The customer watchdog will highlight three "Complaint Hotspots" which it believes United Utilities (UU) need to tackle. These are: - Disputed Metered Bills - Failure to Respond to Complaints - Incorrect Customer Account Information. Chairman Maurice Terry said: "The water and sewerage facilities provided by United Utilities are generally very good and we receive few complaints about this aspect of their service. However a number...