Open University chooses TeleWare for new telephony solution.

0 Comments | M2 Presswire, August, 2003

M2 PRESSWIRE-1 August 2003-TELEWARE: Open University chooses TeleWare for new telephony solution(C)1994-2003 M2 COMMUNICATIONS LTD RDATE:07312003 TeleWare has been chosen to supply a new Interactive Voice Response (IVR) system to The Open University to support an on-going strategy of 3-5 annual growth in its student population.

The new system is designed to improve the handling of telephone calls from prospective students and thereby increase the number of students enrolling on the University`s courses. The Open University is Britain's largest university, with more than 200,000 people studying its courses. Since its establishment by Royal Charter in 1969, it has opened the door to higher education for more than 2 million people. With the advice of an...