Sterling Commerce achieves HDI (help desk institute) certification for customer support in EMEA.

0 Comments | M2 Presswire, January, 2004

M2 PRESSWIRE-19 January 2004-STERLING COMMERCE: Sterling Commerce achieves HDI (help desk institute) certification for customer support in EMEA(C)1994-2004 M2 COMMUNICATIONS LTD RDATE:01192004 London - Sterling Commerce, a leading provider of business integration solutions, has been awarded the coveted Help Desk Institute (HDI) certificate in recognition of its world-class customer support.

This follows the earlier recognition of high levels of customer support worldwide when Sterling Commerce received the Support Centre Practices (SCP) Certification in the United Statesat the end of 2003. Sterling Commerce boasts a running average customer satisfaction rate of 87.98 percent and is the only business integration vendor to have achieved the HDI certification...