ISPs call for a better service from their network provider; Telefonica UK survey reveals the UK's service providers are struggling to find the support necessary to differentiate themselves in a fiercely competitive market.

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M2 PRESSWIRE-6 April 2004-TELEFONICA: ISPs call for a better service from their network provider; Telefonica UK survey reveals the UK's service providers are struggling to find the support necessary to differentiate themselves in a fiercely competitive market(C)1994-2004 M2 COMMUNICATIONS LTD RDATE:04052004 London - A survey just completed on behalf of Telefonica UK Limited has uncovered a significant level of dissatisfaction among the UK's internet service providers regarding the service they receive from their network provider.

Given that the network provider's service largely dictates the quality of service ISPs are able to provide to their own customers, there are concerns that they are being denied the tools to allow them to be as competitive as they...