Sprint PCs users lead landline substitution while Verizon Wireless leads customer satisfaction; Nextel holds the secret to loyal customers & high ARPU; Sprint PCs leads interest in landline substitution.

0 Comments | M2 Presswire, April, 2004

M2 PRESSWIRE-7 April 2004-STRATEGY ANALYTICS: Sprint PCs users lead landline substitution while Verizon Wireless leads customer satisfaction; Nextel holds the secret to loyal customers & high ARPU; Sprint PCs leads interest in landline substitution(C)1994-2004 M2 COMMUNICATIONS LTD RDATE:04052004 Boston, MA & London, England - Strategy Analytics' "US Wireless Satisfaction Monitor," concludes that Verizon sets a daunting benchmark for its competition, achieving class-leading ratings for service quality and customer care.

Strategy Analytics surveyed one thousand cell phone users across the US to evaluate customer satisfaction, churn propensity and interest in value added services and features. Verizon Wireless, is the market leader for "user satisfaction, "...