Lorien Customer Focus provides Express route to enlightenment.

0 Comments | M2 Presswire, July, 2004

M2 PRESSWIRE-26 July 2004-Lorien Customer Focus (including the Lorien 'Younique' brand): Lorien Customer Focus provides Express route to enlightenment(C)1994-2004 M2 COMMUNICATIONS LTD RDATE:07262004 When Britain`s only scheduled coach network National Express - the coach division of leading international public transport provider, National Express Group - wanted to unlock their employees` views on a range of business-related issues, it turned to market research specialists, Lorien Customer Focus (LCF).

Peter Stewart-Sandeman, LCF`s research director, explained: "People may be an organisation`s most valuable asset but, unlike any other business assets, people have a life of their own. They have feelings and opinions, attitudes and issues, reactions and...