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"If good customer service costs, then we`re ready to pay," say British consumers.
M2 Presswire, September, 2004
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> M2 PRESSWIRE-8 September 2004-STRATEGIX: "If good customer service costs, then we`re ready to pay," say British consumers(C)1994-2004 M2 COMMUNICATIONS LTD RDATE:09082004 New research shows that: * 55 of consumers would pay extra to guarantee better service * 52 have experienced poor service from big name retailer in the last year * Ill-informed staff is biggest customer service bugbear * Young consumers are more demanding, with one in ten 25-34 year olds willing to pay more than 20 extra for improved service Frustrated by ill-informed staff and having to ...
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