Continental Airlines broadens eQuality deployment with speech analytics capability; Airline reduces costs by deploying Witness Systems' eQuality CallMiner to perform automated call classification.

0 Comments | M2 Presswire, November, 2004

M2 PRESSWIRE-16 November 2004-WITNESS SYSTEMS: Continental Airlines broadens eQuality deployment with speech analytics capability; Airline reduces costs by deploying Witness Systems' eQuality CallMiner to perform automated call classification(C)1994-2004 M2 COMMUNICATIONS LTD RDATE:11162004 LONDON, UK -- Witness Systems, a global provider of performance optimisation software and services, today announced that Continental Airlines is deploying its speech analytics solution in the company's Tampa, Florida-based reservation centre.

Continental, the world's sixth-largest airline, will use eQuality(r) CallMiner - which is jointly developed with CallMiner, Inc., a leading provider of speech analytics technology designed for contact centres - to automate call...