Wandsworth residents benefit from less taxing call centre; Logicalis deliver Rostrvm integrated Call Centre utilising all existing systems to exceed Government performance levels.

0 Comments | M2 Presswire, March, 2005

M2 PRESSWIRE-18 March 2005-Logicalis: Wandsworth residents benefit from less taxing call centre; Logicalis deliver Rostrvm integrated Call Centre utilising all existing systems to exceed Government performance levels(C)1994-2005 M2 COMMUNICATIONS LTD RDATE:18032005 Logicalis, the assured application infrastructure provider, today announced it has successfully completed the first stage of a large call centre project for Wandsworth Council.

The project is the first of its kind in the UK to take an existing multi-vendor, multi-application IT and telecoms environment across multiple departments and transform it into an innovative customer facing service delivery call handling solution designed to exceed the public access key performance indicators as laid down...