Torex Retail attains top customer service accreditation.

0 Comments | M2 Presswire, May, 2005

M2 PRESSWIRE-23 May 2005-Torex Retail: Torex Retail attains top customer service accreditation(C)1994-2005 M2 COMMUNICATIONS LTD RDATE:23052005 Torex Retail's Sheffield operation has achieved the second highest International Help Desk Institute (HDI) Site Certification Award ever awarded, highlighting the company's commitment to innovative technology supported by excellent customer service.

Focusing on a best practice approach, Torex Retail's Customer Service team achieved certification following HDI auditors' analysis of the processes and procedures involved in customer support. Certification is based upon 60 internationally recognised standards focusing on eight core areas required for providing a state-of-the-art support operation. An overall score is...

Read the rest of this article with a Free Trial at HighBeam Research.
Premium Content Partnership | HighBeam Research provides an in-depth online archive library of reference works. HighBeam Research
 

BNET TalkbackShare your ideas and expertise on this topic

Please add your comment:
  1. You are currently: a Guest |
  4.  

Basic HTML tags that work in comments are: bold (<b></b>), italic (<i></i>), underline (<u></u>), and hyperlink (<a href></a)