Web-based portal will aid in governing outsourcing agreement.

0 Comments | M2 Presswire, May, 2005

M2 PRESSWIRE-25 May 2005-Digital Fuel: Web-based portal will aid in governing outsourcing agreement(C)1994-2005 M2 COMMUNICATIONS LTD RDATE:24052005 London UK and San Mateo, CA, USA - Digital Fuel, the leader in Business Service Management solutions, announced today that Atos Origin, a leading IT services company, has selected Digital Fuel's ServiceFlow software to manage service level agreements (SLAs) in an outsourcing engagement with a leading UK telecommunications company.

ServiceFlow will enable both Atos Origin and its customer to view actual levels of services being delivered against the levels targeted in the contract between the parties. A web-based portal will display automatically generated performance data in a digital dashboard....

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