ISO completes Measures of Excellence study at major insurance company; Identifies key areas to reduce Claims Handler 'burnout'.

0 Comments | M2 Presswire, November, 2005

M2 PRESSWIRE-23 November 2005-ISO: ISO completes Measures of Excellence study at major insurance company; Identifies key areas to reduce Claims Handler 'burnout'(C)1994-2005 M2 COMMUNICATIONS LTD RDATE:23112005 A recent Measures of Excellence study carried out by ISO at a major insurance company has identified key areas where technology and improved processes can streamline claims management, reduce case loads and dramatically lower stress for claims handlers.

The study follows recent findings from the Bureau of Labour Statistics (BLS) which identifies burnout rates as an increasing crisis that the insurance industry must examine closely. Key elements of the ISO strategy include improving the visibility of the claims process, establishing Best Practices...