Luxury Institute Customer Experience Survey.

0 Comments | M2 Presswire, January, 2006

M2 PRESSWIRE-5 January 2006-Visibility Public Relations: Luxury Institute Customer Experience Survey(C)1994-2006 M2 COMMUNICATIONS LTD RDATE:07012006 According to the new Luxury Customer Experience Index survey (LCEI) from the New York-based Luxury Institute, Lexus trounced the competition as the luxury automobile brand that delivers "the best customer experience" as rated and ranked by their own wealthy customers.

Porsche came in second while Acura was a close third. Notably absent from the top four were Mercedes and BMW which have previously ranked in the top three in the Luxury Institute's Brand Status Index surveys. Wealthy customers rated the top eleven luxury automobile brands based on their direct individual experiences. These included (in...