Siebel and SAP dominate the CRM market for Westen European vertical industries, says IDC.

0 Comments | M2 Presswire, February, 2006

M2 PRESSWIRE-22 February 2006-IDC: Siebel and SAP dominate the CRM market for Westen European vertical industries, says IDC(C)1994-2006 M2 COMMUNICATIONS LTD RDATE:22022006 MILAN - According to a new IDC study, the Western European market for CRM applications reached $2,549 million in 2004.

The five major countries - France, Germany, Italy, Spain, and the U.K. - made up 72 of the total market. Siebel and SAP each lead five vertical industries. "SAP has successfully sold its CRM solution in the industries where it has a strong ERP installed base such as manufacturing, transport, and utilities," said Bo Lykkegaard, program manager, European Enterprise Applications. "Siebel maintains strong leadership in industries where it has developed very...