J.D. Power and Associates Reports: Telewest Ranks Highest in Customer Satisfaction among Broadband Internet Service Providers; Customer Satisfaction Levels Fall as Customer Service Waiting Times Lengthen.

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M2 PRESSWIRE-5 December 2006-J.D POWER AND ASSOCIATES: J.D. Power and Associates Reports: Telewest Ranks Highest in Customer Satisfaction among Broadband Internet Service Providers; Customer Satisfaction Levels Fall as Customer Service Waiting Times Lengthen(C)1994-2006 M2 COMMUNICATIONS LTD RDATE:05122006 LONDON: Telewest ranks highest in overall customer satisfaction among seven of the leading broadband Internet service providers (ISPs) in the UK, according to the J.D.

Power and Associates 2006 UK Broadband Internet Service Providers Satisfaction StudySM released today. The study, now in its second year, reveals a downturn in customer satisfaction levels, falling 33 index points from 2005 to average 653 index points on a 1,000-point scale. A significant...