Littlewoods Shop Direct Group implements Witness Systems' Impact 360 Workforce Management solution; Impact 360 deployed at new Liverpool Headquarters and will be used across seven additional contact centre sites spanning 3,000 agent seats.

0 Comments | M2 Presswire, January, 2007

M2 PRESSWIRE-9 January 2007-WITNESS SYSTEMS: Littlewoods Shop Direct Group implements Witness Systems' Impact 360 Workforce Management solution; Impact 360 deployed at new Liverpool Headquarters and will be used across seven additional contact centre sites spanning 3,000 agent seats(C)1994-2007 M2 COMMUNICATIONS LTD RDATE:09012007 LONDON, U.K.

- Witness Systems (NASDAQ: WITS), a leading global provider of workforce optimisation software and services, today announced that Littlewoods Shop Direct Group, the UK's leading home shopping and online retailer, has deployed its Impact 360 Advanced Workforce Management solution, along with its Impact 360 Strategic Planning functionality. Littlewoods Shop Direct Group uses the technology - which includes forecasting...

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