FCC probe method faulted.(BUSINESS)(CHANNEL SURFING)

Byline: Kara Rowland, THE WASHINGTON TIMES

Conflicting assessments of the Federal Communications Commission's handling of consumer complaints are so at odds they warrant a closer look.

At issue is a Government Accountability Office analysis that found fault with how the agency managed investigations of complaints between 2003 and 2006. The report criticized the media regulator's data-collection practices and said it lacked a strategy for measuring effectiveness of its enforcement program. The FCC disputed both the findings and the methodology.

Among the FCC's basic duties ...

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