Insurers use software to streamline business. (Lotus Development Corp.'s Lotus Notes)(Technology Update)(Column)

National Underwriter Property & Casualty-Risk & Benefits Management, May, 1996 by Niedzielski, Joe

As property and casualty insurers face increasingly complex challenges, technology integration that provides measurable results has become more critical. Information officers who spoke with National Underwriter said Lotus Notes--a software program from Lotus Development Corp. of Cambridge, Mass., a subsidiary of IBM Corp.--is streamlining overall operations by reducing paper streams and policy issuance lags while producing a more responsive underwriting process.

While many refer to Notes as a "groupware" application, a Lotus representative was quick to object. "If you ask 50 insurers what their groupware standard is, you'd get almost a 100 percent hit rate that it's Notes, but that doesn't mean anything," said John Murphy, Lotus' former insurance industry...

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