Financial Services Industry
Industry: Email Alert RSS FeedAdjusting WTC Claims Involves Grief And Grit.
National Underwriter Property & Casualty-Risk & Benefits Management, November, 2001 by Hays, Daniel
No matter how experienced at handling catastrophes they are, claims adjusters working in the dusty streets rounding New York's World Trade Center "Ground Zero" disaster area can't breathe easily. But struggling to inhale through a respirator is just one of the unique circumstances that adjusters said they are coping with in the wake of the Sept.
11 terrorist attacks. As they labor to unravel the effects of the costliest man-made disaster to ever hit America, claims experts described facing challenges that have been emotional as well as physical. In addition, there have been extreme problems with site access and assessment. Stephen Celia, an executive general adjuster with the global claims operation at Parsippany, N.J.-based GAB Robins North America, sat...
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