Risk manager gives advice on handling major event losses. (Rims Chapter Meeting).(in wake of 9/11 terroris attacks)

National Underwriter Property & Casualty-Risk & Benefits Management, March, 2003 by Ha, Michael

A risk manager who weathered the 9/11 terrorist attack advised her colleagues that they should be prepared for a barrage of phone calls from twitchy executives looking for an insurance claim check after a major catastrophe. "Managing expectation is the key," counseled Sheila Small, who is assistant treasurer for risk management & insurance at New York-based Verizon Communications Inc.

Ms. Small spoke on a panel presented by the New York chapter of Risk and Insurance Management Society Inc. last month. The group discussed what lessons came from the 9/11 disaster. After 9/11, Verizon executives "were constantly calling me, asking 'When are we getting the money?' They were expecting the checks in the mail yesterday," Ms. Small recalled. She said what she...

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