ADP, CSi integrate collision repair data, claims Mgmt. services. (Technology Briefs).(ADP Claims Services Group)(CSi Complete)

National Underwriter Property & Casualty-Risk & Benefits Management, July, 2003

July 14--ADP Claims Services Group and CSi Complete announced today they will integrate CSi's research on collision repair satisfaction, along with other repair cycle metrics, into ADP Dispatch, a Web-based claims management application. According to San Ramon, Calif.-based ADP, Dispatch streamlines scheduling of appraisal resources on claims.

The research will be a key performance metrics module in ADP's claims management application that provides real-time, centralized access to electronic claim data. The module will enable carriers to efficiently identify repair facilities to ensure the highest possible levels of service and satisfaction for each individual assignment, ADP said. These metrics, including the CSi Complete research results, will also be...

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