Old-fashioned values keep agency current.(NU Award Profiles)(Murray Insurance Associates Inc.)(Company Profile)

National Underwriter Property & Casualty-Risk & Benefits Management, September, 2003 by McDonald, Caroline

At a time when the insurance industry is reinventing itself just to stay afloat, one agency has found that old-fashioned customer service and good work ethics are key. "Value-added" seems to be the industry buzz word these days, but the business card of Murray Insurance Associates Inc., in Lancaster, Pa., says it all: "Employee Owned.

Client Focused," said Joseph P. Nolt, chairman of the agency. One of four agencies to receive an "Honorable Mention" in National Underwriter's second "Commercial Insurance Agency of the Year" award program, Murray is a Central Pennsylvania leader in construction and surety bonding services in Pennsylvania as well as Maryland, New York and New Jersey. The agency's premium volume is $70 million in commercial lines and $7 million...

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