Business Services Industry
Answering to a new bottom line: welfare dept. hires consultants to help shift focus to jobs. (Cuyahoga County, OH)
Crain's Cleveland Business, October, 1997 by Ford, Tom
As it begins the business of helping 27,000 adults get off welfare before their benefits expire, Cuyahoga County is working to make its welfare system run more like a business. Signs that a business mindset is taking hold at the county welfare department are cropping up in ways big and small. Welfare recipients now are referred to as "customers." What's more, at least $2.8 million will be spent on high-powered consultants who are being called in to overhaul the welfare department and make it run more efficiently.
"We are restructuring our whole way of doing business," said Joseph Gauntner, director of the county's recently consolidated Department of Entitlements/Employment, commonly known as the welfare department. "If this (welfare reform) is to work, we have to...
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