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BALDRIGE BUSINESS PRINCIPLES MAKE WAY TO SCHOOLS.
Crain's Cleveland Business, November, 1999 by FORD, TOM
The Ohio Department of Education is poised to begin a two-year quest to improve the performance of schools and students by adopting well-respected business management principles. Ohio is one of six states selected to participate in the Baldrige in Education Initiative, a joint program of the U.S.
Department of Commerce, the National Alliance of Business and the American Productivity and Quality Center. The program is designed to improve school quality through the use of business standards such as leadership, strategic planning, customer service, data analysis and performance accountability. ``In the past, schools in this state have not been responsive to the needs of the customer," said Susan Tave Zelman, state school superintendent. "We need to build a...
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