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Goodyear to place heightened focus on quality.(News)(Goodyear Tire and Rubber Co.)
Crain's Cleveland Business, February, 2003 by Davis, Bruce
Byline: BRUCE DAVIS Crain News Service Acknowledging that Goodyear Tire & Rubber Co. has ``failed to deliver'' on building ``consistent quality'' into its tires, Goodyear senior vice president of technology and product planning Joe Gingo said the company will refocus its technology efforts this year to tackle the quality issue using Six Sigma and other quality assurance methods.
``In terms of consistency - meaning dynamic balance, rim fitment, tire appearance and warranty adjustments - we have failed to deliver,'' Mr. Gingo told dealers attending Goodyear's 2003 national dealer meeting this month. Mr. Gingo said quality is a perception issue, whether it is the perception of the tire buyer, the tire dealer or the manufacturer. From a dealer perspective, he...
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