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Kaiser rebuts California critique of HMO's service. (Kaiser Permanente-Northern California's response to the Dept. of Corporations)
Business Insurance, September, 1996 by Greenwald, Judy
OAKLAND, Calif. - A failure by Kaiser Permanente-Northern California to adequately correct service deficiencies could lead to disciplinary action against the health maintenance organization, warns the state Department of Corporations. But, Oakland, Calif.-based Kaiser Permanente says it is addressing the issues raised in the department's medical survey, which focus on a variety of performance factors - including complaint-handling procedures, payment for emergency care and arrangements for follow-up physician appointments - rather than quality of care issues.
Kaiser also points to a separate report issued by the department last week that found Kaiser has generated fewer complaints than most other HMOs in the state. Kaiser, the country's largest HMO organization,...
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