Business Services Industry
Verizon quickly restored service after terrorist attacks; $600 million paid on claims.(Risk Manager of the Year)(Verizon Communications Inc's Sheila Small )
Business Insurance, April, 2003
Byline: DAVE LENCKUS In the frenzied hours and days after the human carnage and property devastation that terrorists unleashed on Sept. 11, 2001, telecommunications giant Verizon Communications Inc. raced the clock-for the nation's economic well being as well as its own. As search and rescue crews labored feverishly at Ground Zero, Verizon technicians toiled nearby to complete a different task.
To minimize the nation's economic damage and demonstrate U.S. strength and resolve, the president asked for the restoration of telecommunications service to the New York Stock Exchange so it could reopen within days. While Verizon technicians hustled to meet that ambitious goal, Verizon risk management was in its own race. As one of only a couple organizations to...
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