Retooling efforts enhance program, lower coverage costs; Brokerage, coverage changes key.(Risk Manager of the Year)(United Services Automobile Association)

Business Insurance, April, 2004 by Lenckus, Dave

Byline: DAVE LENCKUS From the property/casualty program to the various bonds that cover United Services Automobile Assn., Christopher E. Mandel has fashioned a more cost-efficient and effective risk financing program. To hone the coverages for the personal lines insurance and financial services organization, Mr.

Mandel, assistant vp-enterprise risk management, dropped some brokers and reshuffled others' responsibilities. He also combined some coverages, dropped some carriers and arranged for a large USAA division to have direct access to its property broker to facilitate communication about that group's changing risk profile. Mr. Mandel's efforts resulted in savings of more than $3.2 million compared with similar insurance buyers' costs, and he beat...

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