Safety-not retentions-is top priority; From building stores to cleaning them, the risk manager weighs in.(Risk Management Honor Roll)

Business Insurance, April, 2007 by Hofmann, Mark A.

Byline: MARK A. HOFMANN Carol Arendall's attitude toward risk is straightforward. "Our key philosophy is risk mitigation and that's really where we want to go. Our goal is to eliminate as many claims as we can,'' said Ms. Arendall, senior director-risk management for Naperville, Ill.-based OfficeMax Inc.

She said that philosophy extends to both property and life safety. But even the best risk mitigation efforts aren't perfect. During her less than two years as head of the company's risk management efforts, Ms. Arendall has put together an insurance program that combines both the usual and not-so-usual coverages to protect the corporation. OfficeMax does not release detailed information about its program, including limits and premiums paid. But Ms....

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