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Companies find that flat is where it's at: How teamwork instead of titles builds profits, worker loyalty.
Crain's Chicago Business, March, 2000 by ADLER, JANE
Restaurateur Keene Addington prefers flat, not fat -- at least when it comes to organization charts. Mr. Addington, owner of Flat Top Grill, a local stir-fry restaurant chain, was planning to open a restaurant in another city. But before going ahead, he polled his employees. This is a common decision-making approach at the 5-year-old company, where every employee has the title "partner." A partner who works as a waitress recommended an alternative to the city Mr.
Addington had chosen: She suggested Washington, D.C., a town with lots of young people -- the target market for Flat Top Grill. "We weren't even looking at Washington, D.C.," says Mr. Addington, president of Oak Park-based Happy Valley Corp., which operates the chain. "But I did some research, and...
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