Business Services Industry

Steering customers through merger.(People)(Brief Article)

Crain's Chicago Business, November, 2004 by Daniels, Steve

Byline: Steve Daniels Job: CEO, commercial banking, J. P. Morgan Chase & Co., since March. Vitals: 48 years old; bachelor's degree, University of Texas, 1978; MBA, University of Houston, 1980; stints at Texas Commerce Bank, Chemical Bank; most recently, head of middle-market banking at J.

P. Morgan Chase. Strong suit: Experience spans investment banking (nearly 10 years as managing director, J. P. Morgan Securities) and traditional lending. Resume gap: Spent much of the last decade dealing with larger companies than the commercial banking unit serves. Track record: Managed big deals with J. P. Morgan Chase, including $35-billion merger of Phillips Petroleum Co. and Conoco Inc. in 2002. Job one: Prevent customer defections that often follow mergers...

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