Business Services Industry

Problems and solutions; Information security snafus come in all shapes and sizes; dealing with them often requires an equally broad approach.(Focus: Technology)

Crain's Chicago Business, February, 2007 by McKEOUGH, KEVIN

Byline: KEVIN McKEOUGH [ONSHORE NETWORKS ] A Balkan mystery A slow-running network was the only sign that anything was wrong at a Chicago-area financial company. But when the company looked into the problem, it discovered something unnerving: Its computers had been infected with a "controlbot'' software program that was secretly searching for spreadsheet files containing dollar signs and sending them via the Internet to a "botnet'' operator in the Balkans.

"They had balance sheets, payroll information and some top customer information,'' says Steven Kent, chief technology officer for Chicago-based OnShore Networks LLC, which the financial company hired in 2004 to fix the problem. Mr. Kent's team determined that the virus originally infected the...

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