Business Services Industry
OfficeMax hunts for bugs; Retailer to offer remote computer tech support.(News)
Crain's Chicago Business, May, 2007 by Fields-White, Monee
Byline: MONEE FIELDS-WHITE A new squad of geeks has arrived. OfficeMax Inc. has unveiled a technical support and maintenance service that the Naperville-based office supply retailer will deliver remotely through customers' personal computers and other connected devices. OfficeMax, the No.
3 office supplies chain in the U.S., joins many rivals, including No. 1 Staples Inc., which offers its own computer and electronics tech service. "This was a natural evolution for the business that we are in,'' says Ryan Vero, OfficeMax's executive vice-president of marketing and chief merchandising officer. "We have been looking at this for some time now, and we felt this was the right time and the right service to bring into the market.'' OfficeMax's new service,...
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