Business Services Industry
Electronic departures. (online ticketing of travelers through the Internet)(Takeout: Executive Travel)
Crain's New York Business, September, 1997 by Baraban, Regina
On-line ticketing of flights, hotels takes off as convenience, added value bring business travelers onto the Internet Curiosity finally got the better of Mike Wellman. The managing director of the New York office of executive search firm Korn/Ferry International had heard about people using the Internet not only to check travel schedules but to pay for their airline tickets.
So recently, Mr. Wellman clicked on the bizReservations section of Biztravel (http://www.hyatt.com) in June. "About 80% of our total Web site bookings are from business travelers," notes Mr. Thomas, "and there's probably a greater percentage for the Grand Hyatt, which is our largest hotel for individual business travel." But booking on-line can still be a bumpy flight. When Ralph Subbiondo, a...
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