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Untangling phone lines; 9/11 sent a clear message on importance of voice and data network redundancy.(Special Report: Technology)(Brief Article)
Crain's New York Business, September, 2002 by Fredrickson, Tom
Byline: tom fredrickson Merrill Lynch thought that because it used both AT&T and Verizon to connect its offices in Manhattan and New Jersey, it would have backup telecom service in case of an emergency. It didn't work out that way. When the World Trade Center came down, the AT&T and Verizon networks went out of commission.
``It took our providers months to fully address some of the disruptions from 9/11,'' says John McKinley, executive vice president and head of global technology and services for Merrill Lynch & Co. Since Sept. 11, the firm, which already spent more than $100 million annually on telecom services, has added a third carrier that company officials decline to identify. It also has kept and expanded a wireless system that proved invaluable...
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