Business Services Industry
Office suppliers rediscover small firms; Staples, other stores gear services to recapture neglected market.(Special Report: Small Business)(Office Depot targets small business)
Crain's New York Business, May, 2003
Byline: ellen ullman Brian Glazer was anxious. The head of production for Lovett Productions, a film and video production company in Manhattan, was preparing for a shoot in the rain and needed 25 disposable ponchos fast. None of the sporting goods stores he tried had them in stock. On a hunch, Mr.
Glazer tried Staples. There, he got exactly what he needed when he needed it. Impressed with that performance, he subsequently went to the chain for all of his office supplies. It's no accident that Mr. Glazer and thousands of other local small business owners are feeling better served by the big office supply chains these days. Over the last two years, Staples, Office Depot and OfficeMax have all belatedly returned to the small business market that they had...
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