Business Services Industry
Customers Find Rising Problems at Florida Power Corp.(Originated from St. Petersburg Times, Fla.)
Knight Ridder/Tribune Business News, May, 1996 by James, Ian
May 7--Customer complaints to the state about Florida Power Corp. last year soared to more than double the number filed during 1994 -- a rise unique among large electric utilities in the state.
In some cases, the state's Public Service Commission ruled in favor of the customers. In others, it ruled in favor of Florida Power. But taken as a whole, the statistics offer some clues as to why dissatisfaction among Florida Power customers ran so high in 1995.
Last year, 618 complaints were logged in, compared with 295 the previous year. Nearly one of every six complaints in 1995 concerned bills that customers said appeared too high.
At least some of the high-bill complaints sprang from the frustrations of hundreds of residential customers who started paying...
Most Recent Business Articles
- Multiple criteria evaluation and optimization of transportation systems
- Multi-criteria analysis procedure for sustainable mobility evaluation in urban areas
- A two-leveled multi-objective symbiotic evolutionary algorithm for the hub and spoke location problem
- Multi-criteria analysis for evaluating the impacts of intelligent speed adaptation
- The development of Taiwan arterial traffic-adaptive signal control system and its field test: a Taiwan experience
Most Recent Business Publications
Most Popular Business Articles
- 7 tips for effective listening: productive listening does not occur naturally. It requires hard work and practice - Back To Basics - effective listening is a crucial skill for internal auditors
- FAS 109: a primer for non-accountants - Financial Accounting Standards Board's "Statement 109: Accounting for Income Taxes"
- Design a commission plan that drives sales - Sales Commissions
- Too Young to Rent a Car? - 25-years-old the minimum age for car renting - Brief Article
- LIFO vs. FIFO: a return to the basics
