Business Services Industry
Northwest Airlines Aims to Repair Customer Service, Labor Relations.
Knight Ridder/Tribune Business News, April, 1999 by Torbenson, Eric
Knight Ridder/Tribune Business News
Apr. 11 -- Northwest Airlines' new chief operating officer, Richard Anderson, doesn't need his bookish wire-rimmed spectacles to see his airline is looking up at its peers when it comes to serving customers.
In the game scored by on-time statistics and customer complaint tallies, Northwest has dropped from the front of the pack to the back in just more than two years.
But Anderson has a plan.
Northwest is changing the way it flies, giving its planes a better chance of leaving on time. It's adding more bodies to staff its busy hubs and more spare planes to cut down on canceled flights.
The Eagan-based carrier has filched a few passenger-friendly ideas from alliance partner Continental...
Most Recent Business Articles
- Multiple criteria evaluation and optimization of transportation systems
- Multi-criteria analysis procedure for sustainable mobility evaluation in urban areas
- A two-leveled multi-objective symbiotic evolutionary algorithm for the hub and spoke location problem
- Multi-criteria analysis for evaluating the impacts of intelligent speed adaptation
- The development of Taiwan arterial traffic-adaptive signal control system and its field test: a Taiwan experience
Most Recent Business Publications
Most Popular Business Articles
- 7 tips for effective listening: productive listening does not occur naturally. It requires hard work and practice - Back To Basics - effective listening is a crucial skill for internal auditors
- FAS 109: a primer for non-accountants - Financial Accounting Standards Board's "Statement 109: Accounting for Income Taxes"
- Design a commission plan that drives sales - Sales Commissions
- Too Young to Rent a Car? - 25-years-old the minimum age for car renting - Brief Article
- LIFO vs. FIFO: a return to the basics
