Business Services Industry
Population Growth of Taylor, Texas, Brings Changes to Community Bank.(Knight Ridder/Tribune Business News)
Knight Ridder/Tribune Business News, April, 2000 by Schatz, Amy
Apr. 8--TAYLOR, Texas--It sat in the back corner, a leather-bound ledger opened to a neatly lined page. Two pens -- one black, one red -- lay nearby. When Andrew Littlejohn saw it, he could hardly believe his eyes.
Every day, someone sat at the ledger, copying the day's transactions, just as bankers had done for hundreds of years. But this was 1983. Littlejohn had just left Dallas to become president of City National Bank. He thought most banks had bought computers to manage their books by then.
But at City National Bank, being old fashioned isn't just embraced, it's encouraged. Customers are rarely asked for identification; they probably went to school with the teller. Every Friday, bank employees take turns offering freshly popped popcorn in the...
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