Business Services Industry
Racial-Bias Suit Filed against Online Delivery Service Kozmo.com.(Knight Ridder/Tribune Business News)
Knight Ridder/Tribune Business News, April, 2000 by Katz, Frances
Apr. 14--Kozmo.com, the online service that promises delivery of convenience foods and products, became the target Thursday of a civil rights lawsuit that claimed its service area excluded many predominantly black neighborhoods in Washington.
In what its lawyers called the "nation's first civil rights class action litigation against an Internet company," the Equal Rights Center, a Washington-based civil rights group, and two African-American plaintiffs are suing Kozmo for alleged racial "redlining" because of what they believe is a pattern of those neighborhoods not being served. Redlining is a term for refusing to sell something to someone due to age, race or location.
The District of Columbia is the only Kozmo-served city where a lawsuit has been...
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