Business Services Industry
Pacific Bell E-Mail System Crash Leaves Customers Fuming.(Knight Ridder/Tribune Business News)
Knight Ridder/Tribune Business News, June, 2000 by Brien; O&apos, Chris
Jun. 7--Pacific Bell's e-mail system crashed Monday and remained down for much of Tuesday, leaving the company's Internet subscribers in Northern California fuming over the latest in a series of problems with the service.
The company said the outage affected 144,000 of its approximately 330,000 Internet subscribers. The glitch hit customers who subscribe to both Pac Bell's dial-up Internet service and its high-speed digital subscriber line service.
Although the problem was fixed by late Tuesday afternoon, customers were still frustrated by the chronic troubles, the length it takes to fix them and the inability to get answers to their questions from the company's customer service centers.
"If you look at e-mail and the role it places in...
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