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Automakers Create Web Site for Parts Ordering.(Knight Ridder/Tribune Business News)
Knight Ridder/Tribune Business News, December, 2000 by Bennett, Jeff
Dec. 8--Ford Motor Co., General Motors Corp. and DaimlerChrysler on Thursday introduced a new Web site that will allow collision-repair shops to order parts from dealerships electronically.
The new Internet portal company promises to cut customers' waiting time and reduce charges to insurance companies by eliminating ordering errors that make repairs take longer. Currently, it takes an average of three reorders before mistakes are eliminated and a car is fixed.
While the site will speed and simplify the cumbersome parts ordering process, it also will give automakers more control of the $15-billion U.S. market for replacement parts.
Insurance companies force shops to use the cheapest replacement parts available, and that means the automakers...
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