Business Services Industry
The Washington Times Washington at Work Column.
Knight Ridder/Tribune Business News, August, 2001
By Tom Ramstack, The Washington Times Knight Ridder/Tribune Business News
Aug. 10--A flustered woman spots Chris Rupprecht near the Southwest Airlines departure gate.
"Can I ask you about the parking?" she begins, looking at his Southwest identification badge.
With 15 minutes left before her flight to Chicago, concern registers in her voice and on her face.
She explains that she has parked "on the roof" at Baltimore-Washington International Airport and wonders whether that is the right place to leave her car.
Mr. Rupprecht, a Southwest Airlines customer service manager, recognizes the roof parking as the hourly parking lot, which would cost her about $30 per day while she is away for three days on her trip. He...
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