Business Services Industry
The Orlando Sentinel, Fla., Telecommunications Column.
Knight Ridder/Tribune Business News, September, 2001
By Christopher Boyd, The Orlando Sentinel, Fla. Knight Ridder/Tribune Business News
Sep. 17--TRAGEDY HIGHLIGHTS VALUE OF PAY PHONES: Telephone companies are gradually removing pay phones from grocery stores, restaurants and street corners around the nation as more and more cell-phone users ignore them.
But the surge in cellular-phone use that followed last Tuesday's terrorist attacks on the World Trade Center and the Pentagon, and the resulting calling jam, showed that pay phones are still valuable.
The surge in calling that followed the attacks overwhelmed many cellular phone networks. Callers received busy signals or no signal at all. As a result, many people clicked off their portables and went searching for a change-gobbling pay phone....
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