Business Services Industry
Chicago Tribune David Greising Column.
Knight Ridder/Tribune Business News, September, 2001
By David Greising, Chicago Tribune Knight Ridder/Tribune Business News
Sep. 28--Donald Carty gave me that clear-eyed stare, the way a big cat focuses just before the pounce.
The American Airlines chief executive had come to O'Hare to hear President Bush rally airline employees and jawbone the American public back into the sky. Before the morning was done, I also would talk to United Airlines CEO Jim Goodwin and Southwest Airlines founder Herb Kelleher.
Goodwin would explain why airlines get billions of dollars while other industries don't get a government penny. Kelleher would tell how Southwest can get through the crisis without laying off a single employee so far.
But for a moment, while we waited for Air Force One to arrive on...
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