Business Services Industry
Some Comcast Customers Complain about Switch to Internet Service.
Knight Ridder/Tribune Business News, January, 2002
By Akweli Parker, The Philadelphia Inquirer Knight Ridder/Tribune Business News
Jan. 5--Many cable-modem users accustomed to zipping along the Internet at blazing speeds say that recent changes to Comcast Corp.'s fast Internet service have them puttering in broadband's breakdown lane.
Since last month, Comcast has been transferring customers of its cable modem Internet service from the network of a contractor, bankrupt Excite@Home, to Comcast's own routers, servers and fiber-optic lines -- a network it built from scratch over the past year.
But some users say that after being switched, they have been plagued by drastically slower download speeds, an inability to access Web sites, fewer features and difficulty reaching customer service...
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