Qwest President Says Its Customer Service Continues Improvement.

Knight Ridder/Tribune Business News, January, 2002

By Kris Hudson, The Denver Post Knight Ridder/Tribune Business News

Jan. 15--Qwest intends to report this week that it cut its number of so-called held orders -- or requests for new phone service not filled within 30 days -- to single digits in the fourth quarter.

Such results would mark an improvement from the 15 held orders Denver-based Qwest reported in the third quarter and the 652 it logged in 2000's third quarter. Before Qwest purchased U S West in June 2000, U S West's held orders exceeded 1,000.

"We're going to continue to show that, every quarter since we put these companies together, we have continued to improve our customer service," Qwest president and chief operating officer Afshin Mohebbi said last week. "We're going to show...