Business Services Industry
Evening Standard, London, Anthony Hilton Column.
Knight Ridder/Tribune Business News, January, 2002
By Anthony Hilton, Evening Standard, London Knight Ridder/Tribune Business News
Jan. 23--CARPHONE CONFOUNDS THE CRITICS WITH QUALITY: Carphone Warehouse, which was widely dismissed as one of the more transitory products of the dot-com mania, is in fact turning into one of its finds. It weighed in today with a quite remarkable trading update given what has happened to the mobile phone market over the past 12 months. Founder and chief executive Charles Dunstone has confounded those who were ready to write him off.
What sets this business apart from other phone outlets and other retailers is the contractual relationship it maintains with many of its customers. This means Carphone gets a payment from the mobile operator as long as the customer...
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