Business Services Industry
Northwest Airlink Adds Self-Service Check-In ATMs at Fort Wayne, Ind., Airport.
Knight Ridder/Tribune Business News, November, 2002
By Doug LeDuc, The News-Sentinel, Fort Wayne, Ind. Knight Ridder/Tribune Business News
Nov. 18--Northwest Airlink passengers at Fort Wayne International Airport can skip its ticket counter line now even if they don't have Internet access.
Northwest Airlines is installing what it calls E-Service Centers for self-service flight check-in near its airport ticket counters. FWA has connecting flights to the carrier's hub in Detroit.
Kurt Ebenhoch, spokesman for the Minneapolis-based airline, said last week the centers had been installed in 112 airports, and there are plans to have them in 144 by next year. FWA got one about two weeks ago. Since then, the self-service equipment in Fort Wayne has been "up and running terrifically and has been...
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